No paper, no voucher, no more long queues – is this the future, actually not. At Cape Town International Airport this isn’t the future, this is the present.
First Car Rental has introduced a new feature called “Show and Go checkout”. It’s really simple and saves a lot of time for customers. The whole procedure is completely paperless.
So how does it work?
The customer books the rental car online when the renter plane has landed walks out of airport arrivals. There is a short pre-defined route to the First Car Rental Show & Go collection and termination zone where their car is parked. The customer basically bypass the branch completely.
A staff member will wait for the customer within this dedicated area with a mobile checkout device to check the renter out. It’s a simple verification process such as ‘does this photo look like the renter?’ First Car Rental staff then pre-prepares a check-sheet and walks around the vehicle with the customer to ensure they agree on the vehicle condition.
The customer’s Show & Go card is ‘snapped’ by the device and he/she is voice-recorded agreeing with the check-sheet. There is no signature required. The customer is ready to go in less than 1 minute.
At Cape Town International Airport the total time taken from airport arrivals to checkout takes appr. 3.5mins. Sometimes this could take longer should a customer query specifics of the vehicle but on average this is the approximate time taken.
When the customer returns the rental car, they park the car exactly where they picked it up from, which is the closest parking available to the airport and branch. They drop their keys into the Show & Go key drop safe and off they go back to the airport.
It’s so simple and efficient!
Source: http://www.gadget.co.za/pebble.asp?relid=3610
