Big brand car hire company mis-selling car hire cover

I’ve just came across an interesting article about mis-selling car hire cover:

Conor Mills from East-London rented a car with big brand car hire company – Budget  at Knock Airport, in Ireland.  He was fully covered against excess charges but he picked up the car at the aiport the lady at the Budget desk told him that the insurance did not cover any accidents deemed my fault, or repair time.

He has already paid an extra £26 for an excess waiver, to avoid to pay the 1,200 Euro excess if he damaged the car and on top of that he had to pay 45 euros for Budget’s own excess waiver which was pretty unnecessary.

The problem is that Conor was misled by Budget because he paid for a second policy that did not offer any additional protection. Although Budget accepted that the policy that was sold by the car hire broker online (CarHire3000) was valid but they refused to comment on whether the Budget staff misled the customer and they did not offer any refund. Luckily the car hire broker refunded him although it wasn’t their fault.

Good advice: when you have a proble like this with a car hire company and they won’t help you please contact the Financial Ombudsman to solve the issue.

More information car hire excess insurance >>car hire excess insurance reviews

Source: http://www.autoexpress.co.uk/news/autoexpressnews/279127/watchdog_misselling_car_hire_cover.html
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