It’s shocking, isn’t it? There’s a recent survey carried out in the UK that 15% of people who hired a car don’t even understand car hire insurance. They are not aware of that even a small chip to the windscreen can cost them a lost of money.
The survey also revealed that customers – 5% of them – being wrongly charged for damage to the rental car which they didn’t actually do. Probably the biggest problem is that damage not disclosed to them correctly at the time of the pickup. The staff at the rental desk was too busy to check the rental car. The same happened many times at the time of the dropp off. Staff didn’t check the car because they were very busy with something else.
Especially in the high season customers had to wait more than an hour for their rental car. It happened too that they didn’t get ordered car. It also meant that they had to trust the staff regarding checking the car.
The customers’ experience with the staff is quite shocking and the customer service they provide is not good enough.
The report also explained that something has to be done because “The customer service that people are used to receiving from other industries appears to go out of the car window in the car hire industry.”
Car hire excess insurance can save customers a lot of money and of course a peace of mind as well. It automatically covers damage to the tyres, windows, roof and undercarriage.
Source:http://www.marketwire.com/press-release/survey-reveals-car-hire-customers-getting-a-raw-deal-plus-dont-understand-car-hire-insurance-1542960.htm
